Privacy Policy

Privacy Policy

Unless otherwise specified below, providing your personal data is neither required by law nor by contract, and it is not necessary to conclude a contract. You are not obliged to provide this data, and failing to do so will have no consequences. This applies only to the extent that no other information is provided in the processing operations described below.

“Personal data” refers to any information relating to an identified or identifiable individual.

Server-Logfiles

You can visit our websites without providing any personal information. Each time you access the site, usage data is automatically transmitted by your internet browser and stored in server log files. This data may include, the page accessed, the date and time of access, the amount of data transferred, and the requesting provider. It is used exclusively to ensure the smooth operation of our website and to improve our services. The data cannot be assigned to any specific individual.

Data Collection and Processing for Contact Form Submissions

When you use the contact form, we collect your personal data (such as your name, email address, and message) only to the extent you provide it. This data is processed solely for the purpose of establishing contact. By sending your message, you consent to the processing of the transmitted data. The processing is based on Art. 6 (1) lit. a GDPR, i.e., your consent.

You may revoke your consent at any time by notifying us, without affecting the legality of any processing carried out based on your consent prior to revocation. We will use your email address solely to process your request. Afterward, your data will be deleted unless you have consented to further processing and use.

Customer account

When you open a customer account, we collect your personal data as specified. The data is processed to improve your shopping experience and simplify order processing. Processing is based on Art. 6 (1) lit. a GDPR, i.e., your consent. You may revoke your consent at any time by notifying us, without affecting the legality of any processing carried out based on your consent prior to revocation. After revocation, your customer account will be deleted.

Collection, Processing, and Use of Personal Data for Orders

When you place an order, we collect and use your personal data only to the extent necessary to process and fulfill your order and handle any inquiries. Providing this data is required to conclude the contract; failure to provide it will prevent the contract from being completed. Processing is based on Art. 6 (1) lit. b GDPR, as it is necessary for the performance of a contract with you.
Your data will not be shared with third parties without your explicit consent. The only exceptions are service partners necessary to fulfill the contractual relationship or service providers involved in order processing. These include, for example, shipping service providers, payment service providers, merchandise management providers, IT and web hosting services, and dropshipping partners.
In all cases, we strictly adhere to legal requirements, and data transfer is limited to the minimum necessary.

Use of Your Email Address for Newsletters

We use your email address exclusively for sending our newsletter for our own advertising purposes, provided you have given your explicit consent, independent of contract processing. Processing is based on Art. 6 (1) lit. a GDPR, i.e., your consent.
You may revoke your consent at any time without affecting the legality of any processing carried out based on your consent prior to revocation. You can also unsubscribe from the newsletter at any time using the link provided in the newsletter or by notifying us. Your email address will then be removed from the distribution list.

Your data will be shared with an email marketing service provider solely for the purpose of order processing. It will not be shared with any other third parties.

Sharing Your Email Address with Shipping Companies for Delivery Updates

We will share your email address with the shipping company for the purpose of contract processing, provided you have given your explicit consent during the ordering process. This information is used solely to inform you of the shipping status by email. Processing is based on Art. 6 (1) lit. a GDPR, i.e., your consent.
You may revoke your consent at any time by notifying us or the transport company, without affecting the legality of any processing carried out based on your consent prior to revocation.

Use of PayPal

All PayPal transactions are subject to the PayPal Privacy Policy, which you can find at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=de_DE.

Cookies

Our website uses cookies. Cookies are small text files stored by your internet browser on your device. When you access a website, a cookie may be saved on your operating system. This cookie contains a unique string of characters that allows your browser to be recognized when you visit the site again.
We use cookies to make our website more user-friendly, effective, and secure. They also allow our systems to recognize your browser as you navigate between pages and to provide certain services. Some features of our website cannot function without cookies, as they require the browser to be recognized even after switching pages.

We also use cookies on our website to analyze the browsing behavior of our visitors.

Processing is carried out on the basis of Section 15 (3) TMG and Art. 6 (1) lit. f GDPR, based on our legitimate interest in the purposes described above.

The data collected from you in this way is pseudonymized using technical measures. It can no longer be linked to you personally and is not stored together with any other personal data about you.

You have the right to object at any time to the processing of your personal data based on Art. 6 (1) lit. f GDPR, for reasons relating to your particular situation.

Cookies are stored on your computer, giving you full control over their use. By adjusting the settings in your internet browser, you can prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. Please note, however, that some features of this website may not function fully without cookies.

Below are links with instructions on how to manage and disable cookies in the most commonly used browsers:

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Use of Google Analytics

We use the web analytics service Google Analytics from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) on our website. The purpose of data processing is to analyze this website and its visitors. Google uses the information collected on behalf of the website operator to evaluate your use of the site, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser to Google Analytics will not be combined with other Google data.

Google Analytics uses cookies to analyze your use of the website. The information generated by these cookies is generally transferred to a Google server in the USA and stored there. IP anonymization is enabled on this website, meaning that your IP address is truncated by Google within the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.
Your data may be transferred to the USA, for which an adequacy decision by the European Commission is in place. Processing is based on Art. 6 (1) lit. f GDPR, reflecting the legitimate interest in a needs-based and targeted design of the website. You have the right to object at any time to the processing of your personal data under Art. 6 (1) lit. f GDPR for reasons related to your particular situation.

You can prevent cookies from being stored by adjusting the settings in your browser; however, please note that some features of this website may not function fully without cookies.
You can also prevent Google from collecting the data generated by the cookie related to your use of this website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link: [https://tools .google.com=""].
To prevent Google Analytics from collecting data across devices, you can set an opt-out cookie. Opt-out cookies stop the future collection of your data when you visit this website. To be fully effective, you must perform the opt-out on all systems and devices you use. Click here to set the opt-out cookie: Disable Google Analytics.

For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html bzw. unter https://www.google.de/intl/de/policies/.

Data Storage Duration

After the completion of contract processing, your data will initially be stored for the duration of the warranty period. It will then be retained in accordance with statutory retention periods, particularly those under tax and commercial law, and deleted once these periods expire—unless you have consented to further processing and use.

Your Rights Regarding Your Personal Data

If the legal requirements are met, you have the following rights under Articles 15 to 20 of the GDPR: the right to access your data, the right to rectification, the right to erasure, the right to restriction of processing, and the right to data portability.

In addition, under Art. 21 (1) GDPR, you have the right to object to the processing of your personal data based on Art. 6 (1) lit. f GDPR, as well as to processing for direct marketing purposes.

Right to File a Complaint with the Supervisory Authority

Under Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.

Privacy Policy for the Dementia test
Responsible for technical provision:
SaarTech Solutions UG (limited liability)
In der Waldwiese 12
66578 Schiffweiler

Data Processing and Data Protection
The dementia test you have taken is hosted on the servers of SaarTech Solutions UG (limited liability). The following data is collected and processed as part of the test:

Data collected

First name and last name
Phone number
Answers to the test questions
Test results and recommendations
Processing is carried out in accordance with Art. 6 (1) lit. a GDPR, based on your voluntary consent to be contacted and advised by Hörakustik Welsch.

Technical Security: All data transfers are protected using SSL encryption (HTTPS). Communication between your browser and our server is fully encrypted.

Data Storage: SaarTech Solutions UG does not store any personal data permanently on its servers. The data is processed solely for the technical execution of the test and is deleted immediately after being transmitted to Hörakustik Welsch.

Data Recipients: The data collected will be transmitted solely to Hörakustik Welsch for the purpose of contacting you and providing advice. It will not be shared with any other third parties.

Your Rights: You have the right to access, correct, delete, or restrict the processing of your personal data, as well as to withdraw your consent at any time. If you have any questions about data protection, please contact Hörakustik Welsch directly or consult their full privacy policy at: https://hoerakustik-welsch.de/datenschutzerklaerung/